Having a clear understanding of the required activities while following established accountabilities (to be documented in service level commitments), is critical for the overall Shared Services operating model’s effective operation. With these considerations in mind, an organisational design approach has…

We are currently in the design phase of the project, collaborating with our future customers to conceptualise and shape our shared services offering. 1. Designing business processes For the transactional functions contained within the scope of work for shared services,…

What is the theory of change again? Our vision of an empowered, prosperous, productively engaged African citizenry thriving in ethical societies with dignity and hope could inspire us on a million different paths. The path we chose is described in…