Having a clear understanding of the required activities while following established accountabilities (to be documented in service level commitments), is critical for the overall Shared Services operating model’s effective operation. With these considerations in mind, an organisational design approach has been crafted with guiding principles to anchor the organisational shape of Shared Services. View Organisational Design here.
We are currently in the design phase of the project, collaborating with our future customers to conceptualise and shape our shared services offering.
1. Designing business processes
For the transactional functions contained within the scope of work for shared services, it is imperative that the future state processes, required to meet the needs of the AGGPA entities, are taken into account. After consultation with the various functional working groups and the feedback provided, the design of the business processes has commenced. With respect to the future state processes required for Finance, HR and IT, it is necessary to be very clear on the activity splits between shared services and the entities themselves. Business process design for these divisions forms the foundation of the shared services organisational design as well as what is required from a technology perspective to provide the necessary support.
2. Designing the organisation
This involves designing the operating blueprint, the organisational structure, the capacity model, job designs, as well as workforce transition. Organisational design is a critical part of the design phase and takes the activity splits from business process design and translates them into an organisational structure and operating model.
3. Design of enabling technology
This requires determining the technology requirements in order to support and enable shared services business processes. This entails understanding what existing technologies can be leveraged, the additional hardware and software requirements as well as what systems training may be required.
4. Designing the service management processes
This addresses processes such as service governance, service level agreements, various management processes and cost recovery approach, to name but a few. It defines the mechanics of how shared services will operate.